How we work

We’re an independent remote support team. The goal is simple: fix what’s broken, explain what changed, and reduce repeats.

Security first

Windows & Mac

Email & accounts

Principles

No scare tactics: We don’t pretend everything is a virus.

Minimal-risk steps first: Safe diagnostics before invasive changes.

Explain what we do: You should understand the fix, not just watch it.

Guides are reviewed and curated under the author name Sam Morgan.

Want the shortest path? Contact support.